Best customer service phone transcript evar.
"hello, yes, i am calling because my 9-year-old son mistakenly ordered... well... it looks like he ordered five personalized ipods. i really need to cancel those if i can."
"well, sir, i see the ipods here, and, unfortunately, they have all shipped, so they cannot be cancelled at this time, and since they are all personalized, i am sorry, but we cannot accept them for return."
"oh jesus... he is in so much trouble...
Read it all.